Curriculum Vitae

GUILLERMO EDUARDO CORREA

guillermoeduardocorrea@gmail.com

Highlights 

• Multi-Lingual: English, Spanish, Italian, French.
• Multiple nationalities: Venezuelan, Italian, Colombian.
• Development of new corporate strategies: optimization in effectiveness of revenues, more than 50% of corporation’s  profit showed intact in constant moving economy
• Multi-tasking aspect- significant, more than 60 % percent of positive charts finished positive at each closing year.
• More than 30 000 USD has been saved in national business development, thanks to a personal methodology implemented.
• New opportunities and markets were opened, due to a perfect update in odd structures; this could lead to re-open important sale lines; that were already discontinued.
• Building of a whole new holding, in order to protect corporates fluctuation in a devastated-Venezuelan economy.
• International links were officially established and new markets are potentially opened, a plus for corporate development; in foreign markets.

 Professional Experience

The Outsourcing Team, remote

Outsourcing – Voter Contact & Registration / Quality Control (Jun. – Aug. / 2024)

**Registration and voter contact that manages different campaigns for the government and their political parties. This included organizations that promoted different civic and political campaigns and some of them are related to: Planned Parenthood, Reproductive Rights, Nevada Conservation League, The Wisconsin Political Party, Voices from the Border, and many others

As a Voter Contact Agent, I played a crucial role in advancing voter engagement and participation through direct outreach efforts. My position involved a high volume of calls and strategic communication to connect with voters, educate them about the electoral process, and encourage their active involvement.

1. Key Responsibilities & Achievements:

– Executed High-Impact Outreach Campaigns: Conducted over 20,000 calls to voters, providing information on registration deadlines, polling locations, and key issues, which directly contributed to a 30% increase in voter turnout in targeted areas.

– Enhanced Voter Education: Delivered clear, concise, and persuasive messaging to diverse populations, addressing questions and concerns to ensure informed voting decisions.

– Utilized Advanced Call Technologies: Employed sophisticated dialing systems and CRM tools to efficiently manage and track outreach efforts, leading to a 20% improvement in call productivity and engagement rates.

– Built Strong Community Relationships: Established rapport with voters, fostering trust and ensuring that underrepresented communities received tailored support and resources.

– Analyzed and Reported Data: Monitored and assessed call outcomes to refine strategies, improve messaging, and optimize outreach efforts based on real-time feedback and performance metrics.

***This role allowed me to grow my skills in communication, data management, and strategic outreach, while reinforcing my commitment to enhancing democratic participation.

2. MAIN SKILL: manage an active workspace with more than 300 registries and contacts daily.

Kelly, remote  (Mar. – Jun. / 2024)

Interpreter (ENG.-SPAN.-ENG.)

Provided critical language services that bridged communication gaps and facilitated seamless interactions between English and Spanish speakers. My role demanded a high level of linguistic proficiency, cultural sensitivity, and the ability to convey complex information accurately and effectively.

1. Key Responsibilities & Achievements:

– Delivered Accurate Interpretations: Facilitated clear and precise communication in high-stakes settings, including legal proceedings, medical consultations, and business meetings, ensuring all parties understood key information and nuances.
– Managed Diverse Contexts: Adapted quickly to a variety of environments, from formal conferences to informal discussions, demonstrating flexibility and a deep understanding of both languages and cultures.
– Enhanced Client Satisfaction: Improved client interactions and outcomes by providing reliable and culturally appropriate interpretations, leading to a 15% increase in positive feedback from clients and stakeholders.
– Developed Specialized Vocabulary: Cultivated expertise in specialized terminology across fields such as healthcare, legal, and business, ensuring accurate and contextually appropriate translations.
Facilitated Effective Communication: Enabled smooth and efficient communication between English and Spanish speakers, fostering better understanding and collaboration in diverse settings.
**This role allowed me to leverage my bilingual skills to make a meaningful impact, support effective communication, and contribute to a more inclusive environment for all participants. My experience in this position has honed my interpreting abilities and reinforced my commitment to bridging language barriers with professionalism and empathy.

2. SPECIAL SKILLS THAT WERE MANAGED : Working under pressure, Stress and emotion handling towards emergency calls, Effective workspace measurements enhanced.

 Concentrix, Miami / USA

Technical / Sales Advisor (May. – Dec. / 2023.)

 Teleperformance, Klarna – Bogotá / Colombia

Customer Service Specialist (Mar.-Apr./2022.)

Assignments done under a supervision of a team manager and dynamics between Klarna and Teleperformance, two big multinationals were founded.

Key features:

– Fundamentally “B2C” and “ERM” skills; developed for corporate success.

– Efficient management of a system with more than 200 available workflows

Amazon – Bogotá / Colombia 

Customer Service Associate (Aug. -Nov. / 2021.)

Position held under the tutelage of “Team Managers” in where weekly accounts records, of a line dedicated to English-speaking consumers (USA;) were provided with comprehensive attention to “The Marketplace” on a daily basis for more than 10 hours.

Key features:

• Attend a dedicated telephone line of approximately 50-80 users accomplishing direct public assistance parameters.
•   Built experience on “B2C,” “ERM.” And another approximations that included: “B2B,” “B2E,” “B2A,” “A2B.” All of these were learned throught skills properly developed in an enviroment such as Amazon and their businesses.
• Efficiency demonstrated towards daily metrics that the retail line monitored throught and automated system and these were evaluated weekly by a Team Manager.
• Tough work developed throughout a hierachy that included a Regional LATAM Manager as first level, a KAM for the second level, a Group Manager for a third level and finally a Team Manager to whom direct contact was held.
• Leadership of a blended department (that was being, newly; tested to Amazon.) I was part of this test that included “Cara to Cara” calls and that required maximum standards towards new technological resources that were tried to be implemented.
• Blended responsibilities included here as well: being in charge of an area called Account Changes but I was part of this new experiment were Retails was going to be fusioned to Amazon accounts department. Also;  Credit Cards department was going to be included and added to my skills profile.
• A project of adding me to another departments such as AMZL -Amazon logistics as well as Amazon Registries (for wedding, baby showers, etc.) was contemplated from the organization; this because of my exceptional performance.
• Soft skills such as multi-task performance were developed; I was supposed to report call and warm transfers (live or written ones.) In here; I attended live chat or escalations that were solved by other departments or leadership teams. All of them done while I was in the phone with a customer.
• An integral attention was demanded by most of the users, some of them were visually impaired or too old enough to even start a computer or a cell phone, even; most of them even had contact with technological terminals.
• Management of a system that included a workflow of more than 100 options and sub-menus in where a good and precise decision was taken in each call. This was done for almost eleven hours a day bringing out a specialized attention to each user. This because Amazon considers itself as a “customer lover” corporate and one was working under this slogan commitment.
• More than 1000 politics were managed throughout what was called a Knowledge Center in were the regulations were supposed to be read and learnt for each particular case. In here, some particular things were done such as: elaborated scripts lecture, etc.
• All of the areas attended demanded an under pressure attention, this because each customer wanted an efficient attention with a particular well-elaborated issue and for most of these ones a support ticket was issued at the same time. For ex: a refund of a third party seller in the marketplace; and in this case the seller was not answering multiple previous communications or a gift card issued by an associated store (to Amazon) that was deffective and all the investigations were asked to be done.
• Particular metrics such as ACW (after call work) were accomplished, this one in particular supposed 1 min to create an email summarizing the issue solved for a cutomer. Such other parameters such as positive surveys at the end of each call were supposed to be carried out with more than 90 % of occurrence (not counting here repeated calls fot the same incidence.)
• Adding to this “back to back”  attention a new feature in which each new Team Manager organized a weekly meeting  were new spontaneous “recreational,” dual and individual; activities were supposed to be created each time.

Industrias Coramodio C.A.- Caracas, Venezuela

Purchasing Director (Jan. 2011 – May. 2019.)

• Lead a department consisting in many assistants, and 2 production managers that holds 30 workers.
• Capability of assuming immediate responsibility on the personnel at charge, due to a skill that grew up in a country were the minimum wage is less than 5 USD and the work demand are low, or working spaces are empty.
• Effective negotiations, more than 50% of the organization portfolio was compromised, but instead; this negotiation policy contributed to keep this number and raise it.
• 200 000 USD saved each year, in order to make this, a huge structure was build, in the purchases section.
• 60% of the organization’s profit that was, was saved, at the end of the year, with the country annual hyperinflation (200 %.)
•  300 USD at the end of each year, were kept almost intact in a period of 4 years, in Venezuela’s 5 year hyperinflation.

• Represent companies in negotiating contracts and formulating policies with suppliers.
• Direct and coordinate activities of personnel engaged in buying, selling, and distributing materials, equipment, machinery, and supplies.
• Interview and hire staff, and oversee staff training.
• Locate vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales.
• Develop and implement purchasing and contract management instructions, policies, and procedures.
• Maintain records of goods ordered and received.
• Participate in the development of specifications for equipment, products or substitute materials.
• Analyze market and delivery systems to assess present and future material availability.
• Resolve vendor or contractor grievances, and claims against suppliers.
• Review, evaluate, and approve specifications for issuing and awarding bids.
• Control purchasing department budgets.
• Review purchase order claims and contracts for conformance to company policy.
• Administrate online purchasing systems.
• Prepare reports regarding market conditions and merchandise costs.
• Prepare elicitations requiring board approval.
• Arrange for disposal of surplus materials.

Inversiones Daco CA (Copy Center)- Caracas, Venezuela

CEO (Jan. 2006 – Sep. 2007.)

• Direct or coordinate the organization’s financial or budget activities to fund operations, maximize investments and increase efficiency.
• Confer with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems.
• Analyze operations to evaluate performance of the company in meeting goals or determine areas of potential cost reduction, program improvement, or policy change.
• Plan, or implement policies, objectives, or activities, to maximize returns on investments and to increase productivity.
• Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
• Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting businesses or program services.
• Implement corrective action plans to solve organizational or departmental problems.
• Deliver speeches, write articles, or present information at meetings or conventions to promote services, exchange ideas, or accomplish objectives.
• Administer programs for provision of equipment or supplies.

Inversiones Daco CA (TOY STORE)- Caracas, Venezuela

CEO – Owner (Feb. 2004 – Dec. / 2004.)

• Direct and coordinate organization’s financial and budget activities to fund operations, maximize investments, and increase efficiency.
• Manage staff, preparing work schedules and assigning specific duties.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
• Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
• Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
• Manage the movement of goods into and out of production facilities.

Education    

Aston American University  

Honolulu, Hawaii 

MBA. Score: A+.2020

Universidad Metropolitana – Caracas, Venezuela.

Systems Engineering. Jan. 2002 – Dec. 2006.

Universidad Metropolitana –  Caracas, Venezuela.

Liberal Studies -B.A. Major-Management and Marketing. Jun. 2010.